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    “We are now closing off unused sections on Fridays.”

    Theo van Rijn Real estate manager at Aegon

    Energy saving due to other walking routes

    Are workspaces and meeting rooms sufficiently occupied, how much energy can be saved and where is cleaning required? Thanks to Beyond Eyes that Theo van Rijn, Real Estate manager at Aegon, has gained insight into these issues.

    About 2,700 sensors have already been installed in the Aegon office in The Hague. They monitor the occupancy and usage of the building. What initially started on a small scale in his own facility department, has meanwhile been extended to a third of the building.

    The sensors can be found underneath desks, in meeting rooms, conference rooms and in the front zone of toilets. The collected data provide insight into users’ behaviour. The sensors carry out measurements anonymously, in light of privacy regulations. Theo wants to expand further this year. “By installing more sensors in a larger area, we will be able to better identify the effects on our building, energy consumption and cleaning.”

    Sensors measure occupancy

    2700

    The sensors can be found underneath desks, in meeting rooms, conference rooms and in the front zone of toilets. The collected data provide insight into users’ behaviour. The sensors carry out measurements anonymously, in light of privacy regulations. Theo wants to expand further this year. “By installing more sensors in a larger area, we will be able to better identify the effects on our building, energy consumption and cleaning.”

    For a while now, Aegon has been working on modifying its accommodation to the manner in which it is used by its employees. Theo: “The Beyond Eyes data help us with this endeavour. At set times, we discuss the number of workspaces per department, focusing mainly on the idea of there being a shortage. As soon as the relevant data become available, matters turn out to be quite different. Work methods often change as well. Currently, there is a need for working in (agile) teams and for the available data to help us modify our building to this working method.”

    Should you visit our office on a Thursday, you will have a hard time finding a free workspace. The data confirm that this is a peak day and that Friday is a quiet day at the office. “Though we never knew exactly how busy or quiet it was at certain moments and what we could do about it. Now, we have real-time insight into the daily and hourly occupancy of our office. Because of this, we have decided to close off certain areas on Fridays, so they do not need to be cleaned. We are using available space more efficiently now.”

    2.703
    2.703
    36 months
    36 months
    62.951 m2
    62.951 m2
    Office
    Office

    “Installing a sensor is one thing, putting it to use is a whole other story. The data help to create insight into the behaviour of our employees. They often do not realise how they use a workspace. We have agreed that if you do not need your workspace for over two hours, you will free it up for a colleague. Quite often, we notice workspaces that have not been used for over two hours. Meanwhile, a manager is telling us there is a need for more work spots,” Theo says. “The next step is to connect Beyond Eyes to our planning system to create the option to reserve meeting rooms. We would like to put a stop to no-shows: rooms that are not occupied even though they were booked. That currently entails about 21%. Beyond Eyes can indicate fairly quickly whether a room is available after all. That way, other people can still use it. Research shows that during peak times, the number of available rooms can be increased up to 42%. These kinds of results show we can really do something about it. We will leave it to our managers to take this up with their teams.”

    The Beyond Eyes data also helped Aegon to increase the efficiency of their cleaning process. “A year and a half ago, we were faced with the question: How can we improve our cleaning process? For instance, by using smart bins. We are now also working with the BE Clean cleaning app, which plots routes based on the collected data. This way, our cleaning employees only need to clean those areas where it is needed. The ultimate goal is to make their job more fun. That they spend their time efficiently and carry out work that is needed.”

    Beyond Eyes has also developed a tool to make the building even more sustainable: thanks to predictions on the usage of specific departments, Aegon can close off certain parts of the building and thus save energy and cleaning costs. “For instance, energy sensors showed that if someone walked through a certain part of the building, the lights there would stay on for the rest of the day. In the meantime, other, adjusted walking routes have resulted in energy savings.”

    At the moment, Aegon is using Beyond Eyes to monitor COVID-19 related measures. Real-time insight into how users comply with these measures, provides tools for further safety improvement.

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